Getting to the Heart of the Matter

Strategy is the heartbeat of your business. We bridge the gap between where you are and where you want to be.
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we are passionate

We bring enthusiasm and energy to each and every client we work with. We channel our all-consuming quest for authenticity, vision and business alignment with the unique needs and goals of your business.

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we are imaginative

We refuse to rely on in-the-box outdated solutions for strategic planning and process improvement. Our efforts are inspired by boundless ingenuity and unconventional thinking that increase profits and productivity.

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we are insightful

Authentic brands and actionable emotional marketing are the product of profound introspection. A keen awareness of subtle (yet important) truths allows us to get to the heart of who you are.

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we are collaborative

If there’s one thing we know, it’s that you can’t do it alone. In strategically growing your business, we place the utmost value on open communication, leadership development and process improvement.

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WHY US

WE Are STRATEGISTS

iSuccess is a boutique business consulting firm with a strong foundation in strategic planning and project management. We specialize in business strategy, leadership development, branding and marketing. Our purpose is to help companies discover their authenticity and leverage it to create a competitive advantage that is irresistibly compelling. We’re experts in behavioral sciences, business strategy, process improvement, communications, and technology. Diversity is our strength. Figuring out who you are and what you stand for is at the heart of iSuccess. We settle for nothing less than exceptional strategic direction and flawless creative execution. iSuccess is a certified minority and woman-owned business enterprise.

services

OUR BIG WHY

iSuccess is driven by our passion and purpose for helping businesses grow strategically and profitably. Our mission is to help companies discover their authenticity, define their vision, and align operations with business strategy. We believe that when it comes to growing your business and brand nothing is more essential than authenticity. It’s where purpose, integrity, and passion meet. It sets the stage for honest and heartfelt storytelling. It allows for profound simplicity and clarity that are the hallmark of great strategy. Figuring out who you are and what you stand for is at the heart of iSuccess.

strategy

Strategy is like a game of chess. To win you have to make the right move at the right time. iSuccess specializes in executing business strategies with precision at exactly the right time for our clients.

  • VALUES/MISSION/VISION
  • SWOT ANALYSIS
  • ORGANIZATION ASSESSMENT
  • COMPETITIVE POSITIONING
  • PROCESS IMPROVEMENT
  • strategic planning & retreats

LEADERSHIP

Developing effective leaders involves teaching competencies that are transferable to various positions and improves overall work performance and increases employee engagement.

  • personality ASSESSMENTS
  • executive coaching
  • EMOTIONAL INTELLIGENCE
  • PRODUCTIVITY & EFFICIENCY
  • team building
  • diversity & inclusion

TRAINING

iSuccess offers comprehensive Instructor-Led and virtual training courses that focus on positively impacting our customer’s bottom line, mitigating risk, and increasing productivity and morale.

  • DESIGN THINKING
  • CUSTOMER SERVICE
  • SUPPLY CHAIN
  • HUMAN CAPITAL MGMT.
  • SALES & MARKETING
  • PROCUREMENT

branding | Marketing

Branding and Marketing is a set of consistent and measurable actions that your business takes to get your message in front of those who need you and are looking for you, but don’t know you exist yet.

  • BRAND IMAGE & MESSAGING
  • websites & e-commerce
  • SOCIAL MEDIA STRATEGY
  • MARKETING AUTOMATION
  • CONTENT MANAGEMENT
  • SEO STRATEGY & ANALYTICS
our training

instructor led and virtual training courses

design thinking

Design Thinking is not just for designers; all great innovators have practiced it. Design Thinking helps us systematically extract, teach, learn and apply these human-centered techniques to solve problems in a creative and innovative way – in our designs, in our businesses, in our countries, in our lives. Some of the world’s leading brands, such as Apple, Google and Samsung have rapidly adopted the Design Thinking approach. In the course we cover five essential elements in Design Thinking: (1) Empathize, (2) Define, (3) Ideate, (4) Prototype, and (5) Test.

strategy

STRATEGIC BUSINESS MANAGEMENT

Strategic Business Management provides a comprehensive approach to strategy development to achieve and sustain a competitive advantage. In the course we will cover: (1) Discovering different strategic tools to evaluate environmental threats and opportunities, including the industry competitive forces analysis, (2) Identifying company strengths and weaknesses and how to develop competencies, (3) Evaluating the strategic positioning of your company in its industry, and (4) Learning the necessary factors responsible for strategy execution.

LEADERSHIP development

Leadership Development is of great importance in today’s world as leaders are viewed as evolved rather than born. Through skill acquisition, persistence and coaching almost anyone can become a highly effective leader. This course provides insight, awareness and techniques to lead more effectively, influence others, and inspire your teaml. Key areas covered in this course are (1) Strategic Leadership and DISC Profile Assessment, (2) Communications and Critical Conversations, (3) Navigating the C-Suites, (4) Compassion and Emotional Intelligence.

HUMAN CAPITAL MANAGEMENT

In today's dynamic and multi-cultural environment it is increasingly important that companies have a clear and documented human capital management strategy to acquire, manage, and optimize team performance. Increase. A well executed strategy improves employee satisfaction, develops employee and client engagement, and improves organizational communication. Key areas covered within the course are (1) Hiring, Training and Retaining the right people, (2) Creating a High Performance Culture and Team Building,(3) Succession Planning and (4) Managing Remote Teams. 

CUSTOMER SERVICE

Remarkable customer service is a competitive advantage, especially in a world where 89% of businesses compete through the level of customer experience they’re able to deliver. It’s also the key player in customer retention. Referrals are the very best source of gaining new business and that’s why customer service teams need to deliver beyond your customers’ expectations. Key topics covered in the course include: (1) The Customer Service Process, (2) Customer Analysis, (3) Communication, (4) Customer Engagement, Loyalty, and Consistency (4) Time Management, and (5) Stress Management Strategies.  

LEAN SUPPLY CHAIN

Implementing a lean supply chain and logistics management process is an important element in developing long-term value among customers and increasing the performance of the business. Lean supply chain management system not only improves the quality but also increases the productivity through the extraction of waste. The essential thing in a lean supply chain and logistics management process is to ensure that every task will be adding value for the end user. Learners will be taught the 4C framework: Chain, Capacity, Coordination, and Competitiveness.

procurement

Purchasing is a critical function for a business because it affects performance at all levels. Whether you are buying or selling a product or service having a consistent strategy to ensure competitive pricing, quality, service, and customer satisfaction is important. Key areas covered in the course: (1) 7 Steps in the Procurement Process and Industry Best Practices, (2) Evaluating the Business - Contract Administration and Vendor Selection. (3) Securing the Business - Joint Ventures and Teaming, Contract and Vendor Management and (4) Sustaining the Business - Contract Maintenance and Close-Out. 

diverse team

diversity & inclusion

Many organizations struggle with translating a Diversity and Inclusion (D&I) strategy into action. Developing a strategic initiative helps to  attract and retain better talent, enhance the company’s brand image, encourage innovation, and generate higher returns. According to research, firms with greater diversity are 1.4 times more likely to have sustained, profitable growth. Key areas covered in the course include: (1) Measurement and Evaluation of D&I initiatives, (2) Assessing current D&I initiatives and (3) Describing the 3 levels associated with D&I (organization, work-group, manager). 


PROCESS

HOW WE WORK

iSuccess is the perfect combination of left and right brain. Our team offers design excellence, thorough research, strategic thinking, proactive communication, and seamless project management. These are core iSuccess competencies. We are capable of systematically synthesizing input, data, and findings for relentless execution utilizing our 5-Phase Methodology to achieve project success.

ISUCCESS 5-PHASE METHODOLOGY

1. DISCOVER
The goal is to to perform research and discovery to identify your brand and business essence–the spirit of your business–using proven data. We complete a SWOT Analysis, Competitive Analysis, Oranizational Effectiveness Assessment, Brand Audit, Communications & Marketing Matrix, Brand Strategy Opportunity Map, and develop Customer Persona Avatars.

2. PLAN
We develop a strategic plan that outlines your 3-5 year business strategy, process improvement measures and leadership development opportunities. We define your brand identity by drafting its story. We focus on defining your brand pillars: mission, vision, values, purpose, positioning, voice, tone, look, and feel and developing your brand platform, a framework for communications.

3. DESIGN
It's all about the design. First we develop or revise your visual identity and marks. Next we create your Brand Guidelines & Tool Kit and construct your brand architecture–your brand hierarchy. From that, we conceptualize your communications campaign creative.

4. ENGAGE

The purpose of branding and marketing is to provide you with the assets you need to engage your audience on their terms. iSuccess tests all creative concepts with internal and external stakeholders before launching to ensure a heart-head connection with your target audience.

5. LAUNCH

It's time to activate brand champions and ambassadors. Once we have formally tested your campaigns, now it's time to map your customer journey to improve customer interactions at all touchpoints and to train your team. After launch we evaluate results against success metrics and incorporate necessary changes.

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SKILLS

OUR BEST SIDE

We don’t believe in big titles and stuffy executives instead, our senior team is your day to day team—intimately involved in the big picture thinking and the detailed execution. We operate at the intersection of art and commerce, we solve complex problems through strategy, creative thinking and smart design. Our goal is to help you uncover the ideas and emotions that drive your business—the reason you get up every morning and go to work. This passion fuels better thinking, better solutions and better design.

HAPPY CLIENTS

We work with organizations across a diverse spectrum of industries, from start-ups to powerhouse brands to niche businesses and non-profits. Past and presents clients include Delta Air Lines, Georgia Power, Children's Healthcare of Atlanta, City of Atlanta, Siemens, DeKalb County Board of Health, and thriving small businesses globally.

COMPLETED PROJECTS

iSuccess believes in completing projects on-time and within budget. We utilize PMI’s project management methodology following these five phases: Initiation, Planning, Execution, Controlling, and Closure. All projects are managed via our online project management software to track workflow, tasks, responsible parties, scheduling, and deliverables.

OUR APPROACH

Aligning operations with business strategy is paramount to creating opportunities for growth. Our methodology is collaborative, holistic, and highly rigorous with multiple data sources. It is streamlined so decisions are made with certainty and efficiency. Our approach enables us to think strategically and creatively.

OUR TEAM

Small but big is our business model that works for us and our clients. Our team is nimble and executes projects with precision. We have a network of businss and sales strategists, trainers, coaches, art directors, social media strategists and producers. Our team has managed budgets from $6,000 to $600 million. Our core team is hands on with each project.


Past and Current

Our Clients

We are proud of the clients we have worked with and care a lot about their success. Some of our clients are project based–only engaging us as their needs dictate. Others have been with us for years. Our goal is to provide all clients with big ideas, smart positioning, and strategic plans that yield big returns.

media relations

press

Quotable experts are media gold. They’re the rare persons who have both something valuable to say and an interesting way of expressing themselves. If you need a fresh voice for your TV, radio, Internet show, magazine article or want a guest post written for your blog or publication CONTACT us today.

PRESS

DELTA'S SUPPLIER DEVELOPMENT ACADEMY

In strategic partnership with PPICW, Inc., iSuccess Consulting, Inc. has partnered with Delta Air Lines to develop and launch Supplier Development Academy (SDA). SDA is a performance-centered 18-month development program committed to building diverse corporate-ready suppliers with the scale and capabilities to compete for contracts with Delta and other Corporate Partners. Delta’s commitment to growing small businesses can be seen by its 1By21 initiative which is to achieve $1 Billion in diverse spend by the year 2021. Delta is focused on strategic business partnerships that reflect the diversity of customers who fly their planes. “I am so honored to be a part of this ground-breaking program assisting small businesses in creating the right infrastructure to scale. As a small business owner of more than 25 years I personally understand the hurdles of finding access to capital and the right decision makers that can change the trajectory of your business, stated Smith." To learn more click here.

PRESS

NSBA LEADERSHIP COUNCIL

T. Reneé Smith, President & CEO of iSuccess Consulting, Inc. was recently named to the National Small Business Association (NSBA) Leadership Council. NSBA is the nation’s oldest small-business advocacy organization, and operates on a staunchly nonpartisan basis. Smith, a recognized leader in the small-business community, joins the NSBA Leadership Council alongside other small-business advocates from across the country as they work to promote the interests of small businesses to policymakers in Washington, D.C. “Joining NSBA’s Leadership Council will enable me to take our collective small-business message to the people that need to hear it most: Congress, said Smith.”“I am proud to have T. Reneé Smith as part of our Leadership Council,” stated NSBA President and CEO Todd McCracken. “She came to us highly recommended and I look forward to our coordinated efforts for years to come.”For more on the NSBA Leadership Council, please click here.

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GET IN TOUCH

Contact Us

Ensuring that operations are aligned with your business strategy is essential to your business growth. We would love to schedule a consultation to determine how we can help bridge the gap from where you are to where you want to be. To download a copy of our Capabilities Statement click HERE.

Address

3645 Marketplace Blvd.,

Suite 130-51 Atlanta, Georgia 30344

Phone number

404 592-2777

Email

info@isuccessconsulting.com

fax number

404 592-2778

© 2012-2018 All rights reserved iSuccess Conslting Inc.