iSuccess

Start with strategy. end with success.

We bridge the gap between where you are & where you want to be.

we are passionate

We bring enthusiasm and energy to each and every client we work with. We channel our all-consuming quest for authenticity, vision and business alignment with the unique needs and goals of your business.

we are imaginative

We refuse to rely on in-the-box outdated solutions. We are inspired by boundless ingenuity and unconventional thinking. We implement best practices to increase profits and productivity.

we are insightful

Brands and marketing efforts that are reflective of the community you serve are priceless. Through an introspective process we ensure leadership, staff and stakeholders are aligned with the values and needs of your customer.

we are collaborative

If there’s one thing we know, it’s that you can’t do it alone. In strategically growing your organization, we place the utmost value on open communication, process improvement and collaboration.

WHY US

WE ARE STRATEGISTS

iSuccess Consulting, Inc. is an global business consulting firm with more than 25 years of experience working with clients in the corporate, government, small business, and non-profit sectors. We specialize in five niche areas:

1. Strategic Planning and Crisis Action Plans
2. Supplier and Small Business Development
3. Diversity, Equity, Inclusion and Accessibility
4. Board Governance
5. High-Performance Teams

Our methodology is comprised of a three pillar approach: people, processes and performance.

iSuccess is a certified minority and woman-owned business enterprise.

CONSULTING

iSuccess understands that nurturing and sustaining diverse and inclusive leadership is a proven way for companies to make smarter decisions.

We help our clients realize organizational outcomes and business objectives by building more diverse teams and inclusive cultures.

We formulate the business case for diversity and inclusion while deepening your understanding of the distinctions between the two.

We teach inclusive workplace behaviors from the C-Suite to the loading dock, and enable all of your employees to value diversity of thought, as together you build a culture of inclusiveness.

Our proprietary organizational assessments create meaningful culture change by identifying your organization's strengths and areas of opportunities to reduce barriers to inclusion in the workplace.

TRAINING

iSuccess experiential training enables participants to move beyond a cognitive understanding of their unconscious biases to an emotional acceptance, which is key to driving sustainable behavior change.

Our approach is as important as our content. We ensure a psychologically safe place for learning to occur in addition to:

Engaging, substantive content
Dynamic, professional facilitators
Practical knowledge and skills that translate into real-world applications

Our D&I training is customizable, with anything from 90-minutes with your C-Suite team to three days for leaders and staff, to help you cultivate inclusiveness in your work practices and daily interactions.

SUSTAINABLE CULTURAL CHANGE

While training is important, it is insufficient to create and sustain a meaningful culture change by itself. Inclusive processes and policies assist you in attracting and retaining the brightest talent and creating a culture of belonging.

Through our personalized programs we identify and empower change agents throughout your organization.

Key results of our programs include:

Resolved or significantly reduced employee turnover
Breakthrough innovation + higher productivity
Improved communication and collaborative conflict resolution

SPEAKING

If your company is just beginning to introduce diversity, equity & inclusion initiatives or your mature DEI organization is eager to continue strengthening its culture with advanced training iSuccess provides a suite of training to support your needs.

Our training provides high-energy, interactive dialogues that awaken audiences and inspire leaders to step forward more proactively on behalf of diversity, and set a tone that seeks and celebrates inclusion as a core business driver.

Our most requested training topics include:

The Historical Context of Systematic Racism
Unconscious Bias: From Awareness to Action
The Leadership Blueprint: Advancing Leaders through the Race Equity Cycle
Managing a Multi-Generational Workforce

services

OUR BIG WHY

iSuccess is driven by our passion and purpose for helping businesses grow strategically and profitably. Our mission is to help companies discover their authenticity, define their vision, and align operations with business strategy. We believe that when it comes to growing your business and brand nothing is more essential than authenticity. It’s where purpose, integrity, and passion meet. It sets the stage for honest and heartfelt storytelling. It allows for profound simplicity and clarity that are the hallmark of great strategy. Figuring out who you are and what you stand for is at the heart of iSuccess.

strategy

Strategy is like a game of chess. To win you have to make the right move at the right time. iSuccess specializes in executing business strategies with precision at exactly the right time for our clients.

VALUES/MISSION/VISION
SWOT ANALYSIS
ORGANIZATION ASSESSMENT
COMPETITIVE POSITIONING
PROCESS IMPROVEMENT
strategic planning & retreats

SMALL BUSINESSES

There are three phases that most small businesses go through: start-up, sustain, and scale. We teach businesses how to scale sustainably using our five-part CEO Life® BUILD Framework.

business growth strategy
BRANDING & value proposition
marketing & sales strategy
systems & processes
risk management
leadership optimization

TRAINING

iSuccess offers comprehensive Instructor-Led and virtual training courses that focus on positively impacting our customer’s bottom line, mitigating risk, and increasing productivity and morale.

Diversity & Inclusion
Design Thinking
Leadership Development
Human Capital Management
PROCUREMENT/SUPPLY CHAIN
Strategic Business Management

supplier diversity

iSuccess helps to increase the corporate bench strength of diverse suppliers by creating corporate-wide development programs that provide education, access, coaching, and mentoring.

benchmarks & goals
diversity key metrics
communications strategy
outreach engagement
supplier development
mentoring programs

our training

instructor led and virtual training courses
*Training is customizable upon request*

design thinking

Design Thinking is not just for designers; all great innovators have practiced it. Design Thinking helps us systematically extract, teach, learn and apply these human-centered techniques to solve problems in a creative and innovative way – in our designs, in our businesses, in our countries, in our lives. Some of the world’s leading brands, such as Apple, Google and Samsung have rapidly adopted the Design Thinking approach. In the course we cover five essential elements in Design Thinking: (1) Empathize,
(2) Define, (3) Ideate, (4) Prototype, and (5) Test.

STRATEGIC BUSINESS MANAGEMENT

Strategic Business Management provides a comprehensive approach to strategy development to achieve and sustain a competitive advantage. In the course we will cover: (1) Discovering different strategic tools to evaluate environmental threats and opportunities, including the industry competitive forces analysis, (2) Identifying company strengths and weaknesses and how to develop competencies, (3) Evaluating the strategic positioning of your company in its industry, and (4) Learning the necessary factors responsible for strategy execution.

LEADERSHIP development

Leadership Development is of great importance in today’s world as leaders are viewed as evolved rather than born. Through skill acquisition, persistence and coaching almost anyone can become a highly effective leader. Utilizing our 360° Authentic Leadership Model™ this course will teach three critical components required to establish a firm foundation of leadership including: (1) Leading your organization,
(2) Self-leadership, and (3) Leading your team.

HUMAN CAPITAL MANAGEMENT

In today's dynamic and multi-cultural environment it is increasingly important that companies have a clear and documented human capital management strategy to acquire, manage, and optimize team performance. A well executed strategy improves employee satisfaction, develops employee and client engagement, and improves organizational communication. Key areas covered within the course are
(1) Employee Administration, (2) Talent Management, and (3) Employee Relations.

CUSTOMER SERVICE

Remarkable customer service is a competitive advantage, especially in a world where 89% of businesses compete through the level of customer experience they’re able to deliver. It’s also the key player in customer retention. Referrals are the very best source of gaining new business and that’s why customer service teams need to deliver beyond your customers’ expectations. Key topics covered in the course include: (1) The Customer Service Process, (2) Customer Analysis, (3) Communication, (4) Customer Engagement, Loyalty, and Consistency (4) Time Management, and (5) Stress Management Strategies.

LEAN SUPPLY CHAIN

Supply and service chain management is critical to developing long-term value with your customers and increasing the overall performance of your business. Regardless of the size of your business lean supply chain management and service chain management improves quality and productivity through the extraction of waste and non-productivity. Key topics covered in the course include: (1) Documenting your supply or service chain process, (2) Vendor management, (3) Quality control and assurance, (4) Logistics management, (5) Inventory control, and (6) Supply Chain Management Software.

procurement

Purchasing is a critical function for a business because it affects performance at all levels. Whether you are buying or selling a product or service having a consistent strategy to ensure competitive pricing, quality, service, and customer satisfaction is important. Key areas covered in the course include: (1) Seven Steps in the Procurement Process and Industry Best Practices, (2) Evaluating the Business - Contract Administration and Vendor Selection. (3) Securing the Business - Joint Ventures and Teaming, Contract and Vendor Management and (4) Sustaining the Business - Contract Maintenance and Close-Out.

diversity & inclusion

Many organizations struggle with translating a Diversity and Inclusion (D&I) strategy into action. Developing a strategic initiative helps to attract and retain better talent, enhance the company’s brand image, encourage innovation, and generates higher returns. According to research, firms with greater diversity are 1.4 times more likely to have sustained, profitable growth. Key areas covered in the course include:
(1) Measurement and Evaluation of D&I initiatives, (2) Assessing current D&I initiatives and (3) Describing the three levels associated with D&I (organization, work-group, manager).

PROCESS

HOW WE WORK

iSuccess is the perfect combination of left and right brain. Our team offers design excellence, thorough research, strategic thinking, proactive communication, and seamless project management. These are core iSuccess competencies. We are capable of systematically synthesizing input, data, and findings for relentless execution utilizing our 5-Phase Methodology to achieve project success.

ISUCCESS 5-PHASE METHODOLOGY

1. DISCOVERY
The goal is to to perform research and discovery to identify your business essence – the spirit of your business – using proven data. Based on our client engagement we complete a SWOT Analysis, Competitive Analysis, Organizational Effectiveness Assessment, Brand and Marketing Audit, Sales Process Review, and Leadership Assessments.

2. PLAN
We develop an executable strategic plan that outlines your 3-5 year business strategy. This business blueprint includes strategic objectives and outcomes, action items with deadlines and responsible parties, financial resources, risk management, and quantitative or qualitative performance measurement.

3. ENGAGE
Engaging your team and receiving buy-in early is required for any successful project or change management initiative. We engage your team utilizing our five-step engagement framework to ensure successful project execution. This process includes pre and post survey completions.

4. TRAINING

We determine the optimal level of training required for your team to ensure learning transference. Our proprietary training evaluations assess the readiness of training for your team and the proper delivery formats. Our goal is to ensure a return on investment (ROI). We strive to increase revenue, enhance productivity, and streamline expenses.

5. EVALUATE

iSuccess utilizes quantitative and qualitative performance measurements to determine if desired outcomes have been achieved. We utilize feedback during the evaluation process to develop corrective actions and implement continuous improvement measures.

My Business Needs This

SKILLS

OUR BEST SIDE

We don’t believe in big titles and stuffy executives instead, our senior team is your day to day team—intimately involved in the big picture thinking and the detailed execution. We operate at the intersection of art and commerce, we solve complex problems through strategy, creative thinking and smart design. Our goal is to help you uncover the ideas and emotions that drive your business—the reason you get up every morning and go to work. This passion fuels better thinking, better solutions and better design.

HAPPY CLIENTS

We work with organizations across a diverse spectrum of industries, from start-ups to powerhouse brands to niche businesses and non-profits. Past and presents clients include Delta Air Lines, Georgia Power, Children's Healthcare of Atlanta, City of Atlanta, Siemens, DeKalb County Board of Health, and thriving small businesses globally.

COMPLETED PROJECTS

iSuccess believes in completing projects on-time and within budget. We utilize PMI’s project management methodology following these five phases: Initiation, Planning, Execution, Controlling, and Closure. All projects are managed via our online project management software to track workflow, tasks, responsible parties, scheduling, and deliverables.

OUR APPROACH

Aligning operations with business strategy is paramount to creating opportunities for growth. Our methodology is collaborative, holistic, and highly rigorous with multiple data sources. It is streamlined so decisions are made with certainty and efficiency. Our approach enables us to think strategically and creatively.

OUR TEAM

Small but big is our business model that works for us and our clients. Our team is nimble and executes projects with precision. We have a network of businss and sales strategists, trainers, coaches, art directors, social media strategists and producers. Our team has managed budgets from $6,000 to $600 million. Our core team is hands on with each project.

Past and Current

Our Clients

We are proud of the clients we have worked with and care a lot about their success. Some of our clients are project based–only engaging us as their needs dictate. Others have been with us for years. Our goal is to provide all clients with big ideas, smart positioning, and strategic plans that yield big returns.

Past and present clients include Delta Air Lines, YMCA, Museum of Contemporary Art, British Telecom (Bahamas), Southern Company, Greater Women's Business Council (GWBC), Michigan Minority Supplier Development Council, Hartsfield-Jackson Atlanta International Airport, City of Atlanta, Children's Healthcare of Atlanta, State of Georgia, DeKalb County Board of Health, MARTA, General Service Administration (GSA) and hundreds of emerging and established small businesses.

To download a copy of our Capabilities Statement click HERE.

To download a copy of our Diversity Equity and Inclusion brochure click HERE.

media relations

press

Quotable experts are media gold. They’re the rare persons who have both something valuable to say and an interesting way of expressing themselves. If you need a fresh voice for your TV, radio, Internet show, magazine article or want a guest post written for your blog or publication CONTACT us today.

PRESS

DELTA'S SUPPLIER DEVELOPMENT ACADEMY

In strategic partnership with PPICW, Inc., iSuccess Consulting, Inc. has partnered with Delta Air Lines to develop and launch Supplier Development Academy (SDA). SDA is a performance-centered 18-month development program committed to building diverse corporate-ready suppliers with the scale and capabilities to compete for contracts with Delta and other Corporate Partners. Delta’s commitment to growing small businesses can be seen by its 1By21 initiative which is to achieve $1 Billion in diverse spend by the year 2021. Delta is focused on strategic business partnerships that reflect the diversity of customers who fly their planes. “I am so honored to be a part of this ground-breaking program assisting small businesses in creating the right infrastructure to scale. As a small business owner of more than 25 years I personally understand the hurdles of finding access to capital and the right decision makers that can change the trajectory of your business, stated Smith." To learn more click here.

PRESS

NSBA LEADERSHIP COUNCIL

T. Reneé Smith, President & CEO of iSuccess Consulting, Inc. was recently named to the National Small Business Association (NSBA) Leadership Council. NSBA is the nation’s oldest small-business advocacy organization, and operates on a staunchly nonpartisan basis. Smith, a recognized leader in the small-business community, joins the NSBA Leadership Council alongside other small-business advocates from across the country as they work to promote the interests of small businesses to policymakers in Washington, D.C. “Joining NSBA’s Leadership Council will enable me to take our collective small-business message to the people that need to hear it most: Congress, said Smith.”“I am proud to have T. Reneé Smith as part of our Leadership Council,” stated NSBA President and CEO Todd McCracken. “She came to us highly recommended and I look forward to our coordinated efforts for years to come.”For more on the NSBA Leadership Council, please click here.

stay connected

GET IN TOUCH

Contact Us

Ensuring that your operations are aligned with your business strategy is essential to business growth. We would love to schedule a complimentary consultation with you to determine how we can help bridge the gap from where you are to where you want to be.

To download a copy of our Capabilities Statement click HERE.

To download a copy of our Diversity Equity and Inclusion brochure click HERE.

To schedule a complimentary consultation please click HERE.

Address
3645 Marketplace Blvd.,

Suite 130-51 Atlanta, Georgia 30344

CONTACT
Phone: (404) 592-2777
Fax: (404) 592-2778

Email info@isuccessconsulting.com

web sites
www.theceo.life
www.treneesmith.com

Address 61 Oxford str., London, 3DG